GDPR

Privacy & GDPR Policy

We love our global community and are committed to ensuring your personal data is protected. This policy explains how we collect, use, and safeguard your information.

We regularly review this policy. Any updates will be published on this page. Last update: October 2023

1. How We Collect Your Data

We collect information from you when you engage with us in the following ways:

  • Registrations: When you sign up for an event or retreat.

  • Subscriptions: When you sign up for our newsletter.

  • Direct Contact: When you email us or engage with us on social media.

  • In-Person: When you sign up at physical events.

  • Website Usage: When you visit our site; we use cookies to improve your experience and remember preferences.

  • Sharing: When you share our content via provided links.

2. What We Collect

To provide you with the best experience, we may collect:

  • Identity & Contact: Name, email address, phone number, and residential address.

  • Technical Data: IP address, device type (phone/laptop), and cookie data.

  • Event-Specific Info: Emergency contact details, special dietary needs, medical information relevant to your participation, and your yoga experience level.

  • Interactions: Information shared during email or social media exchanges.

  • other personal data in the application form which will help us to get to know you before you come to retreat or event.

3. How We Use Your Information

We process your data based on contractual necessity (to run your event), legitimate interest (to improve our services), or explicit consent (for marketing).

  • Event Management: To complete your registration and communicate regarding your booking.

  • Marketing: Where you have opted-in, we send monthly newsletters.

  • Social Media Advertising: We may use "Custom Audiences" (e.g., via Meta/Facebook). This involves converting your email into a unique code to show you relevant ads. We do not share your raw personal information with these platforms.

  • Personalization: To offer products and services tailored to your interests.

4. Data Storage & Security

  • Retention: We keep your data only as long as necessary for our relationship with you or to comply with legal, tax, or accounting requirements. Afterward, data is deleted or anonymized.

  • Security: We use industry-standard measures to protect your info. We ensure that third-party platforms we use (such as Google forms for bookings and sometimes Mailchimp for newsletters) are GDPR-compliant and maintain high security standards.

5. Cookies

A "cookie" is a small file placed on your device that helps us analyze web traffic and remember your preferences.

  • Functional: Necessary for the website to work.

  • Analytical/Tracking: Helps us understand how visitors use the site. You can choose to accept or decline cookies through your browser settings, though this may affect website functionality.

6. Your Rights (Controlling Your Information)

Under GDPR, you have the following rights:

  • Access & Portability: You can request a copy of the data we hold on you.

  • Correction: You can ask us to update or fix inaccurate information.

  • Deletion: You can request that we delete your personal data.

  • Withdraw Consent: You can unsubscribe from our newsletter at any time using the link at the bottom of any email.

We will never sell, distribute, or lease your personal information to third parties unless we have your permission or are legally required to do so.

7. Minors

Our services are not intended for users under the age of 16 without parental consent. If we discover we have collected data from a minor without such consent, we will delete it immediately. Please contact us at fiveelementsretreats@gmail.com if you have concerns.

8. Contact Us

If you have questions about this policy or wish to exercise your data rights, please contact us at: Email: fiveelementsretreats@gmail.com
Website: https://yogaretreatcentercroatia.com/